Shipping policy
Order Processing & Dispatch
We process and ship out all customer orders within 1–4 business days after payment validation, minimizing wait times to ensure customers receive their fresh goods in a timely manner.
International Shipping & Delivery Time
Our standard international shipping service usually takes 7–14 days to reach most global destinations. Delivery durations are estimations and may fluctuate based on local logistics and customs clearance. Customers can choose the rush shipping option at checkout for expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping location. The final shipping fee will be clearly shown on the checkout page before payment, with absolutely no hidden charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes issued by local customs authorities. All such fees are the sole responsibility of the order recipient. We advise customers to check local import rules in advance to prevent unexpected extra costs.
Packaging & Shipping Protection
We adopt durable, high-strength and shockproof packaging with insulated layers, which fully protects fresh products and avoids damage during transportation.
Optional shipping insurance is provided at checkout for all high-value orders, bringing extra protection and peace of mind for every shipment.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon receiving your parcel. If you find any damage, leakage or severe deformation, please take photos as evidence, refuse signature, and contact our support team immediately.
If any product quality defects are found after signing for delivery, please submit a request to our customer support within 48 hours. We will confirm the situation and provide reasonable return, exchange or other proper solutions.
Customer Support
If you have any inquiries about shipping rules, customs clearance or delivery progress, our support team is always available to help. Feel free to contact us for professional assistance via email: service@hugsmart.shop or phone: +64 27 384 9102.
Thank you for choosing HUGH LIVINGSTON! We keep optimizing our logistics services to provide faster, safer and more reassuring shopping experiences for all customers.